At Trackers we are confident we have the best camps and programs around. That said, we also know that not every organization is the
We offer our Best Fit Guarantee to ensure our programs are the best fit for your child and family. Obtaining a Best Fit Guarantee refund deactivates your account, preventing your family from attending other Trackers Earth programs in the future.
How It Works
Tuition will be divided by total program days and we refund the remaining days*. To get our Best Fit Guarantee, you must email us within one business week of the end of the camp. Otherwise, it will be considered void.
If you choose to return to Trackers programs in the future, a decision will be made by our Regional Director and based on conversations about why you invoked the Best Fit Guarantee and how it can be a more positive fit in the future.
The Best Fit Guarantee IS for families who have both attended at least one day of the program they would like a refund for and realize they may need other services we do not offer. You have to have attended to realize it is not the Best Fit.
The Best Fit Guarantee is NOT for complaints or negative reviews we disagree with or are inflammatory, students suspended from camp due to behavioral concerns or individuals who may have acted disrespectful or abusive to our teaching staff.
As we said, we are confident that our programs are the best camps available. This policy assures parents that our goal is an incredible and fantastic experience for your child. Feel free to contact us with any questions.
*We reserve the right to charge a 25% administrative fee in circumstances where we feel this transaction has unduly burdened our administrative time. Or if people treat our staff rudely and curtly.